Privacy Policy

Last updated: June 13, 2019

 

The Catrina Shop respects the privacy of our customers and the importance of the information they entrust to us.

 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thecatrinashop.com (the “Site”), and your choices about such uses and disclosures. By using the Site or otherwise doing business with us, you are accepting the practices described in this Privacy Policy. We encourage you to read this Privacy Policy carefully.

 

PERSONAL INFORMATION WE COLLECT ABOUT YOU

 IN GENERAL

We may collect information that can identify you ("personal information") such as your name, phone number, mailing address, e-mail address, as well as other information that does not identify you. When you provide personal information through the Site, the information may be sent to servers located in the United States and other countries around the world.

 INFORMATION COLLECTED AUTOMATICALLY

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

 We collect Device Information using the following technologies, listed but not limited to:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 INFORMATION YOU PROVIDE

Additionally when you make a purchase or attempt to make a purchase through the Site, we may collect  and store any personal information you enter on the Site, provide to us by phone, furnish to our client care department, or give to us in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date, or other financial information). We also may request information about your interests and activities, your gender and age, your opinion about products and services that we offer, and other demographic information. We refer to this information as “Order Information”.

 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 INFORMATION FROM OTHER SOURCES

We may also periodically obtain both personal and non-personal information about you from other business partners, contractors, and other third parties and add it to our account information or other information we have collected. Examples of information that we may receive, included but not limited: updated delivery and address information, purchase history, and additional demographic information.

 INFORMATION COLLECTED BY THIRD PARTIES

We may allow third parties, including our authorized service providers, The Catrina Shop sister companies, advertising companies, and ad networks, to display advertisements on the Site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. The Site do not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 IN GENERAL

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 Additionally, we use this Order Information to:

  • Fulfill any orders placed through the Site;
  • Manage your account and provide you with customer support;
  • Communicate with you by e-mail, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you either from us, or sister companies, or third parties;
  • When in line with the preferences you have shared with us, develop and provide you with content and advertising tailored to your interests on our products or services;
  • Verify your eligibility for (listed but not limited): returns, refunds, promotions, sales, order fulfillment;
  • Screen our orders for potential risk or fraud;
  • Enforce our Conditions of Use and other terms and conditions;
  • Manage our business;
  • Perform functions as otherwise described to you at the time of collection;
  • Process your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

 FINANCIAL INFORMATION

We may use financial information or payment method to process payment for any purchases or sales made on the Site or by phone, to enroll you in the discount, rebate, and other programs we might offer, in which you elect to participate, and other offers that you might find of interest, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

 

SHARING YOUR PERSONAL INFORMATION

  We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

 AUTHORIZED SERVICE PROVIDERS

We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting the Site’s functionality, and other features offered through the Site, by phone, or by mail. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

 THIRD PARTIES

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or similar investigative demand, a court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights,  to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

 BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

VISITING OUR ONLINE SERVICES FROM OUTSIDE THE UNITED STATES

 If you are visiting our online Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where one or both, our servers might be located, and our central database operated, as described in this Privacy Policy.

 

YOUR RIGHTS AND CHOICES ABOUT COLLECTION AND USE OF INFORMATION

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of the Site or other services because such information may be required in order for you to register as a member; purchase products or services through the Site or by phone; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions.

At any time, you can choose to no longer receive commercial or promotional e-mails or newsletters from us by unsubscribing your email account from the mailing list or by calling the client care team and requesting to opt-out of receiving these e-mails. When your register or provide your e-mail address through the Site, you may be given a choice as to whether you want to receive e-mail messages about special offers. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as (listed but not limited) service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have unsubscribed or called to the client care team, you may have to contact directly with that third party.

CALIFORNIA RESIDENTS

If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties and our sisters’ companies for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:

- The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
-  The names and addresses of the third parties that received that information; and
- If the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.

We may provide this information in a standardized format that is not specific to you. The designated e-mail address for these requests is info@thecatrinashop.com. 

EUROPEAN RESIDENTS

If you are a European resident, in addition to the rights set forth above, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using the Site, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

NO RIGHTS OF THIRD PARTIES 

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Site.

  

CHANGES TO THE PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

  

MINORS

The Site is not intended for individuals under the age of 18 years; and we do not knowingly collect personal information from children under this age; however, we cannot control access to the Site from individuals under the age of 18 years.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@thecatrinashop.com, mentioning in the subject line “ Privacy Practices”.